Profile & Workspace Settings

Update your name, email, workspace name, and notification preferences.

Manage your personal and workspace settings from the Settings page.

Update your personal information at Settings → Profile:

Name — Displayed in team views and conversation assignments

Email — Your login email (changing this requires verification)

Password — Update your password anytime

Avatar — Upload a profile photo

Configure your workspace at Settings → Workspace:

Workspace name — The name displayed in your dashboard

Timezone — Used for scheduling, analytics, and agent availability

Default language — Primary language for your agents

Business hours — When your agents are "live" vs. "after hours"

Control what notifications you receive at Settings → Notifications:

Email notifications — New conversations, handoffs, weekly reports

Dashboard notifications — Real-time alerts in the app

Digest frequency — Instant, daily summary, or weekly summary

At the bottom of Settings you'll find:

Export data — Download all your workspace data

Delete workspace — Permanently delete your workspace and all data (requires email confirmation)

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