Setting Up OmniCalls

Configure your AI phone agent, connect a number, and go live.

Setting Up OmniCalls

OmniCalls is your AI phone agent. It answers calls, qualifies leads, books appointments, and handles common inquiries — all by voice.

Step 1: Get a Phone Number

Go to Agents → OmniCalls → Phone Numbers

Click Get a Number

Choose your country and area code

Select a number from the available options

Confirm — your number is ready instantly

You can also port an existing number. Contact support for assistance.

Step 2: Configure Your Agent

Set up how your AI agent handles calls:

Greeting: What the agent says when it picks up (e.g., "Hi, thanks for calling Omni. How can I help?")

Business hours: When the agent should answer live vs. send to voicemail

Language: Primary language for the conversation

Voice: Choose from several natural-sounding voices

Call duration limit: Maximum length for AI-handled calls

Step 3: Train on Your Business

Just like OmniChat, OmniCalls needs to know your business. It uses the same training data — services, FAQs, pricing, and booking rules. If you've already trained OmniChat, OmniCalls will use that knowledge automatically.

Step 4: Set Up Call Routing

Define what happens in different scenarios:

New inquiry: Qualify and attempt to book

Existing customer: Look up their record and assist

Emergency/urgent: Transfer to a human immediately

After hours: Take a message or offer callback

Step 5: Go Live

Toggle OmniCalls to Active. Calls to your number will now be answered by your AI agent.

NextCall Routing Rules

Still need help?

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