Connect Your Channels

Link WhatsApp, Instagram, Facebook Messenger, and web chat to OmniChat.

OmniChat works across four messaging channels. Here's how to connect each one.

Go to Agents → OmniChat → Channels

Click Connect WhatsApp

Select your WhatsApp Business number

Authorize Omni to send and receive messages

Requirements: A WhatsApp Business account (not personal) and a verified Meta Business Manager.

Go to Agents → OmniChat → Channels

Click Connect Instagram

Ensure your account is a Business or Creator account

Authorize the required permissions

Requirements: Instagram Business or Creator account connected to a Facebook Page.

Go to Agents → OmniChat → Channels

Click Connect Facebook

Select the Facebook Page you want to connect

Authorize Omni to manage page messages

Requirements: Admin access to the Facebook Page.

Go to Agents → OmniChat → Channels

Click Website Chat

Customize the widget appearance (colors, greeting, position)

Copy the embed code

Paste it before the closing </body> tag on your website

The widget works on any website — WordPress, Shopify, Wix, custom builds, etc.

You can connect multiple channels simultaneously. All messages appear in a single unified inbox regardless of source.

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